Zhang, Jiangchi, Xie, Chaowu, Morrison, Alastair ORCID: https://orcid.org/0000-0002-0754-1083 and Lin, Zhibin (2023) Hotel employee resilience during a crisis: Conceptual and scale development. Current Issues in Tourism. ISSN 1368-3500 (Print), 1747-7603 (Online) (doi:10.1080/13683500.2023.2203854)

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Abstract

The resilience of hotel employees during crises (HERC) is not sufficiently research and there is no existing measurement scale for it. This research applied a mixed-method approach to conceptualize HERC, validate the HERC dimensions, and develop a measurement scale. A first survey was conducted online with 69 employees from upscale hotels. A five-factor HERC emerged consisting of resistance, adaptability, cooperation, restoration, and thriving. A second study generated the initial measurement items for HERC. These items were refined based on an exploratory factor analysis (EFA) and a third study using confirmatory factor analysis (CFA) verified the factors from the second study. A five-factor model of employee resilience and its measurement scale was proposed, providing a foundation for establishing hotel crisis response strategies.

Item Type:	Article
Uncontrolled Keywords:	resilience; five-factor model; crisis management; scale development; COVID-19
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism Faculty of Business > Tourism Research Centre Greenwich Business School > Tourism and Marketing Research Centre (TMRC) Greenwich Business School > Networks and Urban Systems Centre (NUSC)
Last Modified:	02 Dec 2024 16:26
URI:	http://gala.gre.ac.uk/id/eprint/42774

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