Cooper, Justine and Jones, Keith (2009) Measuring performance in-use in UK social housing. COBRA 2009: The Construction and Building Research Conference of the Royal Institution of Chartered Surveyors. Royal Institution of Chartered Surveyors (RICS), London, UK, pp. 916-928. ISBN 978-1-84219-519-2

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Abstract

Presently the UK social housing stock accounts for approximately 20% of the total UK housing with maintenance costs in the region of £1.25 billion per annum. In terms of its impact on the environment, housing is responsible for approximately 27% of the UK’s CO2 emissions. However as only 0.8% of housing is replaced each year and, given increased demand, by 2050 approximately 70% of the housing stock will comprise of that which currently exists. Thus if the housing stock is to address the social, environmental and economic aspects of sustainability, the housing industry will have to work largely with that which exists today. Through a major questionnaire survey of UK social housing providers, our research, supported by in-depth interviews confirms that the current approach to social housing maintenance does not fully address the social, environmental and economic aspects of sustainability and suggests that a new maintenance model is needed which is based on the performance of a house in-use rather than on its physical condition. This will require maintenance managers moving away from the use of a (predominantly) single, subjective criteria model to a multi-criteria hierarchical model which incorporates a much broader understanding of performance than just its physical condition. This paper will report on the development of a set of Key Performance Indicators (KPIs) which will support this new model by providing a mechanism which can quantify and measure social, environmental and economic criteria to help organisations define progress towards their strategic sustainability goals.

Item Type:	Book Section
Additional Information:	Paper presented at COBRA 2009: The Construction and Building Research Conference of the Royal Institution of Chartered Surveyors, held 10-11 September 2009, at the University of Cape Town, South Africa.
Uncontrolled Keywords:	key performance indicators, maintenance, social housing, sustainability
Subjects:	T Technology > TA Engineering (General). Civil engineering (General) T Technology > TH Building construction
Pre-2014 Departments:	School of Architecture, Design & Construction School of Architecture, Design & Construction > Department of Property, Housing & Regeneration
Related URLs:	Publisher
Last Modified:	14 Oct 2016 09:10
URI:	http://gala.gre.ac.uk/id/eprint/4102

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