Kuenzel, Sven and Yassim, Mazia ORCID: 0000-0001-8835-7036 (2007) The effect of joy on the behaviour of cricket spectators: the mediating role of satisfaction. Managing Leisure, 12 (1). pp. 43-57. ISSN 1360-6719 (doi:https://doi.org/10.1080/13606710601056497)

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Abstract

Loyalty of fans is of vital importance for any sports team. This article examines the influence of experience of the game on satisfaction, word-of-mouth and intention to attend. For this research one distinct emotional experience, joy of cricket spectators in England, was investigated. Qualitative interviews with cricket club management and spectators, coupled with previous literature are used to identify three dimensions of joy, namely: social facilitation, quality of game and auditory. A survey was conducted to test the relationship between joy, satisfaction and behavioural intentions. The resulting findings and their implications are discussed, and it is suggested that distinct emotions and their consequences need greater attention from researchers and managers.

Item Type:	Article
Uncontrolled Keywords:	loyalty, sports, satisfaction, cricket spectators, emotions
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure B Philosophy. Psychology. Religion > BF Psychology
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism
Related URLs:	Publisher Organisation Organisation
Last Modified:	13 Feb 2020 11:36
URI:	http://gala.gre.ac.uk/id/eprint/2960

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