Keates, Simeon ORCID: https://orcid.org/0000-0002-2826-672X (2018) When Universal Access does not go to plan: Lessons to be learned. In: 12th International Conference on Universal Access in Human-Computer Interaction (UAHCI 2018), Proceedings, Part I. Lecture Notes in Computer Science, 1 (10907). Springer, pp. 75-90. ISBN 978-3-319-92048-1 (doi:10.1007/978-3-319-92049-8_6)

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Abstract

While the theory of designing for Universal Access is increasingly understood, there remain persistent issues over realising products and systems that meet the goal of being accessible and usable by the broadest possible set of users. Clearly products or service that are designed without even considering the needs of the wider user base are implicitly going to struggle to be universally accessible. However, even products that have been designed knowing that they are to be used by broad user bases frequently still struggle to achieve the ambition of being universally accessible. This paper examines a number of such products that did not achieve, at least initially, the desired level of universal accessibility. Principal recommendations from each case study are presented to provide a guide to common issues to be avoided.

Item Type:	Conference Proceedings
Title of Proceedings:	12th International Conference on Universal Access in Human-Computer Interaction (UAHCI 2018), Proceedings, Part I
Additional Information:	Held as Part of HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018.
Uncontrolled Keywords:	Universal Access, robots, kiosks, digital television, HCI, input systems
Subjects:	T Technology > TA Engineering (General). Civil engineering (General)
Faculty / School / Research Centre / Research Group:	Faculty of Engineering & Science Faculty of Engineering & Science > Future Technology and the Internet of Things
Last Modified:	17 Oct 2018 10:29
URI:	http://gala.gre.ac.uk/id/eprint/19128

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