Michaelides, R., Tickle, M., Adebanjo, D. ORCID: https://orcid.org/0000-0003-4845-9411 and Mann, R. (2011) Exploring business excellence in Asia. In: 2011 IEEE International Conference on Quality and Reliability (ICQR). IEEE, Piscataway, NJ, USA, pp. 389-402. ISBN 978-1-4577-0626-4 (doi:10.1109/ICQR.2011.6031749)

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Abstract

This paper explores the use of Business excellence (BE) within Asian organisations. The paper observes the relative effectiveness of BE in Asian organisations as well as the organisations' attitudes towards BE awards. 74 organisations from five Asian countries were surveyed and 21 discussion groups were also conducted in all five countries. 13 interviews were also held with senior executives of BE award winning organisations. The study found that Asian organisations found BE to be important in helping them reach their organisational goals (both short and long term). However, there are several barriers to long-term commitment to BE within Asia; these include deficiencies in the development of a BE culture and a lack of comprehensive training programmes to fully educate staff in BE.

Item Type:	Conference Proceedings
Title of Proceedings:	2011 IEEE International Conference on Quality and Reliability (ICQR)
Additional Information:	[1] This paper appears in: Quality and Reliability (ICQR), 2011 IEEE International Conference on, Issue Date: 14-17 Sept. 2011, Written by: Michaelides, R.; Tickle, M.; Adebanjo, D.; Mann, R.
Uncontrolled Keywords:	Asia, business excellence, Total Quality Management, business improvement
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group:	Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Related URLs:	Publisher
Last Modified:	14 Oct 2016 09:27
URI:	http://gala.gre.ac.uk/id/eprint/11240

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