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Using freeware for collaborative service delivery in higher education - a case study analysis

Using freeware for collaborative service delivery in higher education - a case study analysis

Nielsen, D., Yahya, Y., White, A. and Zhou, Li (2011) Using freeware for collaborative service delivery in higher education - a case study analysis. In: Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. IEEE Computer Society, Piscataway, USA, pp. 1-8. ISBN 9781457707537 (doi:10.1109/ICEEI.2011.6021804)

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Abstract

IT resource (both hardware and software) that currently support teaching and learning, implemented within the Higher Education Institution (HEI) could not support all the needs of all collaborative service deliveries. This research aims to explore the potentials of the use of freeware in an aspect of collaborative service delivery. An experimental implementation and use of a web conferencing freeware for the delivery of a collaborative teaching session resulted in encouraging findings. The experience demonstrated that the values of services delivery and customer experiences can be enhanced further with minimal costs

Item Type: Conference Proceedings
Title of Proceedings: Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011
Additional Information: This paper forms part of the published proceedings from 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 July 17-19 2011
Uncontrolled Keywords: case study analysis, collaborative services, collaborative teaching, customer experience, freeware, hardware and software, higher education, higher education institutions, IT resources, minimal cost, teaching and learning, video (web) conferencing, web conferencing
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Q Science > QA Mathematics > QA76 Computer software
T Technology > TK Electrical engineering. Electronics Nuclear engineering
Faculty / Department / Research Group: Faculty of Business > Department of Systems Management & Strategy
Related URLs:
Last Modified: 14 Oct 2016 09:18
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/7391

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