Service supply chain: nature, evolution, and operational implications
Lin, Yong, Shi, Yongjiang and Zhou, Li (2010) Service supply chain: nature, evolution, and operational implications. In: Huang, George Q., Mak, K.L. and Maropoulos, Paul G., (eds.) Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology. Advances in Intelligent and Soft Computing (66). Springer, Berlin / Heidelberg, pp. 1189-1204. ISBN 978-3-642-10429-9 (doi:10.1007/978-3-642-10430-5_91)Full text not available from this repository.
Along with the service sector plays a more critical role in the development of world economy, conventional manufacturer puts more focus on bundling service with physical products to gain competitive advantage. Based on the traditional theory of supply chain management, this paper proposes Service Supply Chain to cover the supply chains for both service industry and manufacturing industry. Then a Product-Service Matrix is established to reveal the nature of the service supply chain. A Servitization-Globalization Matrix is developed to describe the evolution footprint from conventional manufacturing factory to Global Service Network and Global Manufacturing Network. Finally, this paper establishes a conceptual framework for service supply chain management, and the management processes are proposed and compared with other model.
|Item Type:||Book Section|
|Additional Information:||Also, ISSN 1867-5662 (Print).|
|Uncontrolled Keywords:||supply chain, service supply chain, global service network, product, service, servitization|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor|
H Social Sciences > HE Transportation and Communications
|School / Department / Research Groups:||School of Business|
School of Business > Department of Systems Management & Strategy
School of Business > Supply Chain Research Group
|Last Modified:||08 Jan 2013 16:00|
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