Modularity of service design for IT company
Zhou, Zhengkun, Lin, Yong, Ma, Shihua and Yue, Feng (2010) Modularity of service design for IT company. In: Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010. IEEE Computer Society, Piscataway, USA, pp. 136-141. ISBN 9781424471188 (doi:10.1109/SOLI.2010.5551594)Full text not available from this repository.
Applying modular logic to service design is crucial to service innovation; however, both under-modularity and over-modularity results in strategic mistakes, in particular to the IT service offering companies. This paper firstly identifies four dimensions of the conceptual modular IT service platform for designing and providing service to the customers. And a mathematical model is developed and applied to evaluate the degree of modularity for the designed unique services.
|Item Type:||Conference Proceedings|
|Title of Proceedings:||Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010|
|Additional Information:||Paper presented at 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, held 15-17 July 2010, Qingdao, ShanDong, China.|
|Uncontrolled Keywords:||modularity, IT, platform|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|School / Department / Research Groups:||School of Business|
School of Business > Department of Systems Management & Strategy
School of Business > Supply Chain Research Group
|Last Modified:||08 Jan 2013 13:44|
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