Visible moves and invisible bodies: the case of teleworking in an Italian call centre
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Valsecchi, Raffaella (2006) Visible moves and invisible bodies: the case of teleworking in an Italian call centre. New Technology, Work and Employment, 21 (2). pp. 123-138. ISSN 0268-1072
Full text not available from this repository.Official URL: http://dx.doi.org/10.1111/j.1468-005X.2006.00168.x
Abstract
Popular images of teleworkers' autonomy, such as 'the electronic cottage', give unrealistic pictures of the control exercised over teleworkers, particularly when these are call centre operators and highly integrated information and communication technology systems facilitate pervasive forms of control. However, this study of Italian home-located call centre operators demonstrates that extensive and multifaceted monitoring practices cannot 'solve' the controversial issue of control.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | teleworking, teleworkers, call centre, Italy |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor |
| School / Department / Research Groups: | School of Business |
| Related URLs: | |
| Last Modified: | 14 Jul 2010 16:07 |
| URI: | http://gala.gre.ac.uk/id/eprint/3567 |
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