Visible moves and invisible bodies: the case of teleworking in an Italian call centre
Valsecchi, Raffaella (2006) Visible moves and invisible bodies: the case of teleworking in an Italian call centre. New Technology, Work and Employment, 21 (2). pp. 123-138. ISSN 0268-1072 (doi:10.1111/j.1468-005X.2006.00168.x)Full text not available from this repository.
Popular images of teleworkers' autonomy, such as 'the electronic cottage', give unrealistic pictures of the control exercised over teleworkers, particularly when these are call centre operators and highly integrated information and communication technology systems facilitate pervasive forms of control. However, this study of Italian home-located call centre operators demonstrates that extensive and multifaceted monitoring practices cannot 'solve' the controversial issue of control.
|Uncontrolled Keywords:||teleworking, teleworkers, call centre, Italy|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor|
|Pre-2014 Departments:||School of Business|
|Last Modified:||14 Oct 2016 09:09|
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