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Identification of service knowledge types for technical product-service systems

Identification of service knowledge types for technical product-service systems

Gao, James, Baxter, David, Doultsinou, Nancy and Roy, Rajkumar (2007) Identification of service knowledge types for technical product-service systems. Proceedings of DET2007 4th International Conference on Digital Enterprise Technology Bath, United Kingdom 19-21 September 2007. University of Bath?, Bath, pp. 549-555.

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Abstract

This paper reports on research investigating the types of knowledge in the service domain. It draws on the literature on knowledge types related to service and uses examples, which come from research having taken place in a UK manufacturing company. The main service knowledge types
are related to tooling, spares, serviceability, maintenance and training issues. The paper additionally provides the backbone of a framework that can be developed regarding the interaction between design and service knowledge in a Product-Service System environment

Item Type: Book Section
Additional Information: This paper forms part of the Proceedings of DET2007 4th International Conference on Digital Enterprise Technology Bath, United Kingdom 19-21 September 2007
Uncontrolled Keywords: service knowledge, technical product-service systems, service engineering
Subjects: T Technology > T Technology (General)
H Social Sciences > HF Commerce
T Technology > TS Manufactures
Pre-2014 Departments: School of Engineering
School of Engineering > Department of Engineering Systems
Related URLs:
Last Modified: 14 Oct 2016 09:08
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/2932

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