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Investigating the use of social media in improving knowledge management within a collaborative product development and testing environment

Investigating the use of social media in improving knowledge management within a collaborative product development and testing environment

Zammit, Joseph Paul, Gao, James, Evans, Richard and Saunders, Timothy (2015) Investigating the use of social media in improving knowledge management within a collaborative product development and testing environment. In: Proceedings of the 13th International Conference on Manufacturing Research (ICMR2015). Not known, pp. 135-140.

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Abstract

In the last three decades, the manufacturing industry has witnessed the growing benefits of incorporating knowledge management in to business practices, which have been documented in research literature worldwide. However, several manufacturing companies still struggle to successfully manage and extract the full potential of their in-house knowledge, both at organisational and individual levels, and are often unable to fully capture and utilise lessons learned into their new products. This research, though an exploratory survey conducted with an industrial partner operating in the power generation sector, explores the possibility of using alternative methods for knowledge management purposes, such as social media tools and video sharing as a means of capturing, sharing and discussing company knowledge in a product development engineering environment. This paper presents the results of the investigation which explored employee usage and tendencies of social media tools, preferred learning methods and their knowledge sharing habits.

Item Type: Conference Proceedings
Title of Proceedings: Proceedings of the 13th International Conference on Manufacturing Research (ICMR2015)
Additional Information: Conference held at Bath from 8-10 September 2015.
Uncontrolled Keywords: Product development and testing, knowledge management, social media
Faculty / Department / Research Group: Faculty of Engineering & Science > Centre for Innovative & Smart Infrastructure
Last Modified: 02 Nov 2016 14:53
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/14403

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