COVID-19

Lai, Yi-Ling and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2022) Enhancing post-COVID-19 work resilience in hospitality: a micro-level crisis management framework. Tourism and Hospitality Research, 23 (1). pp. 88-100. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584221075182)

emotional intelligence

Nedeljković Knežević, Milena, Petrović, Marko D., Kovačić, Sanja, Mijatov, Maja, Vuković, Darko B. and Kennell, James ORCID: https://orcid.org/0000-0002-7877-7843 (2020) Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research, 21 (2). pp. 183-201. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/1467358420965653)

emotional labor

Nedeljković Knežević, Milena, Petrović, Marko D., Kovačić, Sanja, Mijatov, Maja, Vuković, Darko B. and Kennell, James ORCID: https://orcid.org/0000-0002-7877-7843 (2020) Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research, 21 (2). pp. 183-201. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/1467358420965653)

gender

Lucena, Rodrigo, Vorobjovas-Pinta, Oscar and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2021) Introduction to gender and sexuality in tourism and hospitality. Tourism and Hospitality Research, 21 (4). pp. 426-432. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584211052100)

hospitality

Lai, Yi-Ling and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2022) Enhancing post-COVID-19 work resilience in hospitality: a micro-level crisis management framework. Tourism and Hospitality Research, 23 (1). pp. 88-100. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584221075182)

Lucena, Rodrigo, Vorobjovas-Pinta, Oscar and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2021) Introduction to gender and sexuality in tourism and hospitality. Tourism and Hospitality Research, 21 (4). pp. 426-432. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584211052100)

job satisfaction

Nedeljković Knežević, Milena, Petrović, Marko D., Kovačić, Sanja, Mijatov, Maja, Vuković, Darko B. and Kennell, James ORCID: https://orcid.org/0000-0002-7877-7843 (2020) Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research, 21 (2). pp. 183-201. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/1467358420965653)

leader-member exchange

Lai, Yi-Ling and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2022) Enhancing post-COVID-19 work resilience in hospitality: a micro-level crisis management framework. Tourism and Hospitality Research, 23 (1). pp. 88-100. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584221075182)

self-determination theory

Lai, Yi-Ling and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2022) Enhancing post-COVID-19 work resilience in hospitality: a micro-level crisis management framework. Tourism and Hospitality Research, 23 (1). pp. 88-100. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584221075182)

sexuality

Lucena, Rodrigo, Vorobjovas-Pinta, Oscar and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2021) Introduction to gender and sexuality in tourism and hospitality. Tourism and Hospitality Research, 21 (4). pp. 426-432. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584211052100)

tourism

Lucena, Rodrigo, Vorobjovas-Pinta, Oscar and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2021) Introduction to gender and sexuality in tourism and hospitality. Tourism and Hospitality Research, 21 (4). pp. 426-432. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584211052100)

tourism industry

Nedeljković Knežević, Milena, Petrović, Marko D., Kovačić, Sanja, Mijatov, Maja, Vuković, Darko B. and Kennell, James ORCID: https://orcid.org/0000-0002-7877-7843 (2020) Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research, 21 (2). pp. 183-201. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/1467358420965653)

uncertainty

Lai, Yi-Ling and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2022) Enhancing post-COVID-19 work resilience in hospitality: a micro-level crisis management framework. Tourism and Hospitality Research, 23 (1). pp. 88-100. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584221075182)

work resilience

Lai, Yi-Ling and Cai, Wenjie ORCID: https://orcid.org/0000-0002-1505-7240 (2022) Enhancing post-COVID-19 work resilience in hospitality: a micro-level crisis management framework. Tourism and Hospitality Research, 23 (1). pp. 88-100. ISSN 1467-3584 (Print), 1742-9692 (Online) (doi:10.1177/14673584221075182)