affective commitment

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)

auditing

Kuenzel, Sven and Krolikowska, Ewa ORCID: https://orcid.org/0000-0002-0739-2110 (2008) The effect of bonds on loyalty towards auditors: the mediating role of commitment. The Service Industries Journal, 28 (5). pp. 685-700. ISSN 0264-2069 (Print), 1743-9507 (Online) (doi:10.1080/02642060801988233)

auditor-client relationships

Kuenzel, Sven and Krolikowska, Ewa ORCID: https://orcid.org/0000-0002-0739-2110 (2008) The effect of bonds on loyalty towards auditors: the mediating role of commitment. The Service Industries Journal, 28 (5). pp. 685-700. ISSN 0264-2069 (Print), 1743-9507 (Online) (doi:10.1080/02642060801988233)

behavioural loyalty

Kuenzel, Sven and Krolikowska, Ewa ORCID: https://orcid.org/0000-0002-0739-2110 (2008) The effect of bonds on loyalty towards auditors: the mediating role of commitment. The Service Industries Journal, 28 (5). pp. 685-700. ISSN 0264-2069 (Print), 1743-9507 (Online) (doi:10.1080/02642060801988233)

bonds

Kuenzel, Sven and Krolikowska, Ewa ORCID: https://orcid.org/0000-0002-0739-2110 (2008) The effect of bonds on loyalty towards auditors: the mediating role of commitment. The Service Industries Journal, 28 (5). pp. 685-700. ISSN 0264-2069 (Print), 1743-9507 (Online) (doi:10.1080/02642060801988233)

commitment

Kuenzel, Sven and Krolikowska, Ewa ORCID: https://orcid.org/0000-0002-0739-2110 (2008) The effect of bonds on loyalty towards auditors: the mediating role of commitment. The Service Industries Journal, 28 (5). pp. 685-700. ISSN 0264-2069 (Print), 1743-9507 (Online) (doi:10.1080/02642060801988233)

fairness in reward allocation

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)

felt obligation

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)

perceived support

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)

performance

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)

service recovery

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)

social exchange theory

Malhotra, Neeru ORCID: https://orcid.org/0000-0002-1351-9202, Ashill, Nicholas, Lages, Cristiana R. and Homayounfard, Amir (2020) Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用. The Service Industries Journal, 42 (11-12). pp. 843-871. ISSN 0264-2069 (Print), 1466-4399 (Online) (doi:10.1080/02642069.2020.1858062)