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Reeves, R. and Seccombe, I. (2008) Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives. Quality & Safety in Health Care, 17 (6). pp. 437-441. ISSN 2044-5415 (Print), 2044-5423 (Online) (doi:10.1136/qshc.2007.022749)