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Bruce, Helen L, Krolikowska-Adamczyk, Ewa ORCID: https://orcid.org/0000-0002-0739-2110 and Rooney, Tara (2023) Guest editorial. Investigating the effect of the physical context on customer experience. Journal of Services Marketing, 37 (6). pp. 689-699. ISSN 0887-6045 (doi:10.1108/JSM-05-2023-0163)

Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842 and Nguyen, Phong Nguyen (2023) Exploring interactions between commuters with disabilities and transport service providers. Journal of Services Marketing, 37 (6). pp. 762-787. ISSN 0887-6045 (doi:10.1108/jsm-04-2022-0145)