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Kokkranikal, Jithendran ORCID: 0000-0003-0103-562X , Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:https://doi.org/10.1080/1528008X.2021.2012735)