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Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946 and Pekkarinen, Saara (2011) QFD-based modular logistics service design. Journal of Business and Industrial Marketing, 26 (5). pp. 344-356. ISSN 0885-8624 (doi:10.1108/08858621111144406)