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Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)