cluster analysis

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)

crisis management

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

emissions scandal

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)

sentiment analysis

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)

service quality

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

social media

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)

social media crisis communication

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

supermarket retailers

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

sustainability fraud

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)

text-mining

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

time series

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)