Items where Author is "Tse, Ying Kei"

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cluster analysis crisis management emissions scandal ESG performance event study greenwashing sentiment analysis service quality signalling theory social media social media crisis communication stock market reaction supermarket retailers sustainability fraud sustainable practices text-mining time series

Number of items: 17.

cluster analysis

Ding, Juling, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:10.1080/17517575.2022.2130012)

crisis management

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)

emissions scandal

Ding, Juling, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:10.1080/17517575.2022.2130012)

ESG performance

Xu, Mao ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Geng, Ruoqi, Liu, Zhenyuan and Potter, Andrew (2025) Greenwashing and market value of firms: an empirical study. International Journal of Production Economics, 284:109606. ISSN 1873-7579 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2025.109606)

event study

Xu, Mao ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Geng, Ruoqi, Liu, Zhenyuan and Potter, Andrew (2025) Greenwashing and market value of firms: an empirical study. International Journal of Production Economics, 284:109606. ISSN 1873-7579 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2025.109606)

greenwashing

Xu, Mao ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Geng, Ruoqi, Liu, Zhenyuan and Potter, Andrew (2025) Greenwashing and market value of firms: an empirical study. International Journal of Production Economics, 284:109606. ISSN 1873-7579 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2025.109606)

sentiment analysis

Ding, Juling, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:10.1080/17517575.2022.2130012)

service quality

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)

signalling theory

Xu, Mao ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Geng, Ruoqi, Liu, Zhenyuan and Potter, Andrew (2025) Greenwashing and market value of firms: an empirical study. International Journal of Production Economics, 284:109606. ISSN 1873-7579 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2025.109606)

social media

Ding, Juling, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:10.1080/17517575.2022.2130012)

social media crisis communication

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)

stock market reaction

Xu, Mao ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Geng, Ruoqi, Liu, Zhenyuan and Potter, Andrew (2025) Greenwashing and market value of firms: an empirical study. International Journal of Production Economics, 284:109606. ISSN 1873-7579 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2025.109606)

supermarket retailers

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)

sustainability fraud

Ding, Juling, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:10.1080/17517575.2022.2130012)

sustainable practices

Xu, Mao ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Geng, Ruoqi, Liu, Zhenyuan and Potter, Andrew (2025) Greenwashing and market value of firms: an empirical study. International Journal of Production Economics, 284:109606. ISSN 1873-7579 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2025.109606)

text-mining

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)

time series

Ding, Juling, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:10.1080/17517575.2022.2130012)

This list was generated on Thu Apr 3 11:45:52 2025 UTC.