Items where Author is "Spina, Gianluca"
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customer relationship management
Adebanjo, D.
ORCID: 0000-0003-4845-9411
and Khoo, C.
(2003)
CRM implementation – approaches for classifying and configuring e-CRM applications.
In: One World? One View of OM? The Challenges of Integrating Research & Practice [Proceedings of the 10th Annual EurOMA Conference].
Servici Grafici Editoriali, Padova [Padua], Italy, pp. 3-12.
e-CRM
Adebanjo, D.
ORCID: 0000-0003-4845-9411
and Khoo, C.
(2003)
CRM implementation – approaches for classifying and configuring e-CRM applications.
In: One World? One View of OM? The Challenges of Integrating Research & Practice [Proceedings of the 10th Annual EurOMA Conference].
Servici Grafici Editoriali, Padova [Padua], Italy, pp. 3-12.
software
Adebanjo, D.
ORCID: 0000-0003-4845-9411
and Khoo, C.
(2003)
CRM implementation – approaches for classifying and configuring e-CRM applications.
In: One World? One View of OM? The Challenges of Integrating Research & Practice [Proceedings of the 10th Annual EurOMA Conference].
Servici Grafici Editoriali, Padova [Padua], Italy, pp. 3-12.