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Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: 0000-0003-0742-1193 , Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:https://doi.org/10.1111/jocn.12770)

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