Artificial Intelligence

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

clinical leadership

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2023) Emotion management among clinical leads under leader identity threat: a moderated mediation model. In: Academy of Management Proceedings: AOM Annual Meeting Proceedings 2023, AOM Boston 2023: Health Care Management. Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMPROC.2023.19363abstract)

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2022) The impact of change in clinical leader behavior on safety climate during the COVID-19 pandemic. In: Academy of Management Proceedings 2022. Academy of Management Proceedings, 2022 (1). Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2022.18100abstract)

consideration

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Leadership dynamics in healthcare crises: the impact of initiating structure and consideration behaviors on safety climate in public hospitals. Health Care Management Review (HCMR). pp. 1-11. ISSN 0361-6274 (Print), 1550-5030 (Online) (doi:10.1097/HMR.0000000000000444)

Covid-19

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2022) The impact of change in clinical leader behavior on safety climate during the COVID-19 pandemic. In: Academy of Management Proceedings 2022. Academy of Management Proceedings, 2022 (1). Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2022.18100abstract)

customer experience

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

customer satisfaction

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

dark triad

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

digital transformation

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

e-reputation

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

electronic word of mouth

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

emotion management

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2023) Emotion management among clinical leads under leader identity threat: a moderated mediation model. In: Academy of Management Proceedings: AOM Annual Meeting Proceedings 2023, AOM Boston 2023: Health Care Management. Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMPROC.2023.19363abstract)

emotional labor

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332, Vogel, Bernd Vogel and Spyridonidis, Dimitrios (2018) Effects of emotional labor on leadership identity construction among healthcare hybrid managers. In: Academy of Management Annual Meeting Proceedings. Academy of Management, New York, Chicago, pp. 1-38. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2018.12224abstract)

fake reviews

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

healthcare

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332, Vogel, Bernd Vogel and Spyridonidis, Dimitrios (2018) Effects of emotional labor on leadership identity construction among healthcare hybrid managers. In: Academy of Management Annual Meeting Proceedings. Academy of Management, New York, Chicago, pp. 1-38. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2018.12224abstract)

healthcare crisis management

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Leadership dynamics in healthcare crises: the impact of initiating structure and consideration behaviors on safety climate in public hospitals. Health Care Management Review (HCMR). pp. 1-11. ISSN 0361-6274 (Print), 1550-5030 (Online) (doi:10.1097/HMR.0000000000000444)

human–robot interaction

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

hybrid managers

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332, Vogel, Bernd Vogel and Spyridonidis, Dimitrios (2018) Effects of emotional labor on leadership identity construction among healthcare hybrid managers. In: Academy of Management Annual Meeting Proceedings. Academy of Management, New York, Chicago, pp. 1-38. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2018.12224abstract)

identity threat

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2023) Emotion management among clinical leads under leader identity threat: a moderated mediation model. In: Academy of Management Proceedings: AOM Annual Meeting Proceedings 2023, AOM Boston 2023: Health Care Management. Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMPROC.2023.19363abstract)

Industry 4.0

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

Industry 5.0

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

initiating structure

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Leadership dynamics in healthcare crises: the impact of initiating structure and consideration behaviors on safety climate in public hospitals. Health Care Management Review (HCMR). pp. 1-11. ISSN 0361-6274 (Print), 1550-5030 (Online) (doi:10.1097/HMR.0000000000000444)

interpersonal deception theory

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

leadership behaviors

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Leadership dynamics in healthcare crises: the impact of initiating structure and consideration behaviors on safety climate in public hospitals. Health Care Management Review (HCMR). pp. 1-11. ISSN 0361-6274 (Print), 1550-5030 (Online) (doi:10.1097/HMR.0000000000000444)

leadership identity construction

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332, Vogel, Bernd Vogel and Spyridonidis, Dimitrios (2018) Effects of emotional labor on leadership identity construction among healthcare hybrid managers. In: Academy of Management Annual Meeting Proceedings. Academy of Management, New York, Chicago, pp. 1-38. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2018.12224abstract)

leadership in crisis

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2022) The impact of change in clinical leader behavior on safety climate during the COVID-19 pandemic. In: Academy of Management Proceedings 2022. Academy of Management Proceedings, 2022 (1). Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2022.18100abstract)

machiavellianism

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

narcissism

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

psychopathy

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Deceptive minds in digital spaces: the influence of the dark triad on posting fake online reviews. Psychology and Marketing. pp. 1-14. ISSN 0742-6046 (Print), 1520-6793 (Online) (doi:10.1002/mar.22212)

safety climate

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Leadership dynamics in healthcare crises: the impact of initiating structure and consideration behaviors on safety climate in public hospitals. Health Care Management Review (HCMR). pp. 1-11. ISSN 0361-6274 (Print), 1550-5030 (Online) (doi:10.1097/HMR.0000000000000444)

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2022) The impact of change in clinical leader behavior on safety climate during the COVID-19 pandemic. In: Academy of Management Proceedings 2022. Academy of Management Proceedings, 2022 (1). Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMBPP.2022.18100abstract)

service robots

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)

social validation

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2023) Emotion management among clinical leads under leader identity threat: a moderated mediation model. In: Academy of Management Proceedings: AOM Annual Meeting Proceedings 2023, AOM Boston 2023: Health Care Management. Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMPROC.2023.19363abstract)

well-being

Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2023) Emotion management among clinical leads under leader identity threat: a moderated mediation model. In: Academy of Management Proceedings: AOM Annual Meeting Proceedings 2023, AOM Boston 2023: Health Care Management. Academy of Management, New York. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:10.5465/AMPROC.2023.19363abstract)

workforce transformation

Borghi, Matteo and Ratcharak, Phatcharasiri ORCID: https://orcid.org/0000-0002-0421-3332 (2025) Service robots in marketing: impacts on customer experience, workforce dynamics, and satisfaction. In: Ladhari, Riadh, (ed.) Encyclopedia of Artificial Intelligence in Marketing. Springer, Cham, Switzerland, pp. 1-10. ISBN 978-3031753169 (doi:10.1007/978-3-031-75316-9_72-1)