Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: 0000-0003-0742-1193 , Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: 0000-0003-0742-1193 , Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669. ISSN 1363-4593 (Print), 1461-7196 (Online) (doi:https://doi.org/10.1177/1363459314567791)