Items where Author is "Ngwakwe, Amarachi"
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CX
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
experience design
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
screencast videography
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
SMEs
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
user experience
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
user testing
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
UX
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.
website improvement
Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.