Items where Author is "Nguyen, Phong"
Africa
Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842, Restuccia, Mariachiara, Lee, Zoe and Nguyen, Phong
(2022)
B2B brand positioning in emerging markets: exploring positioning signals via websites and managerial tensions in top-performing African B2B service brands.
Industrial Marketing Management, 108 (1).
pp. 237-250.
ISSN 0019-8501 (Print), 1873-2062 (Online)
(doi:10.1016/j.indmarman.2022.12.003)
Artificial Intelligence
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:10.1007/978-3-031-33898-4)
business-to-business branding
Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842, Restuccia, Mariachiara, Lee, Zoe and Nguyen, Phong
(2022)
B2B brand positioning in emerging markets: exploring positioning signals via websites and managerial tensions in top-performing African B2B service brands.
Industrial Marketing Management, 108 (1).
pp. 237-250.
ISSN 0019-8501 (Print), 1873-2062 (Online)
(doi:10.1016/j.indmarman.2022.12.003)
customer experiences
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:10.1007/978-3-031-33898-4)
data
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2024)
Digital strategies for aiding ease of decision-making in services sector.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland.
ISBN 978-3031370960
data analytics
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2024)
Digital strategies for aiding ease of decision-making in services sector.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland.
ISBN 978-3031370960
decision-making
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2024)
Digital strategies for aiding ease of decision-making in services sector.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland.
ISBN 978-3031370960
digital
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2024)
Digital strategies for aiding ease of decision-making in services sector.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland.
ISBN 978-3031370960
emerging economies
Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842, Restuccia, Mariachiara, Lee, Zoe and Nguyen, Phong
(2022)
B2B brand positioning in emerging markets: exploring positioning signals via websites and managerial tensions in top-performing African B2B service brands.
Industrial Marketing Management, 108 (1).
pp. 237-250.
ISSN 0019-8501 (Print), 1873-2062 (Online)
(doi:10.1016/j.indmarman.2022.12.003)
machine learning
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:10.1007/978-3-031-33898-4)
Omni-channel
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:10.1007/978-3-031-33898-4)
personalised engagement marketing
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:10.1007/978-3-031-33898-4)
positioning
Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842, Restuccia, Mariachiara, Lee, Zoe and Nguyen, Phong
(2022)
B2B brand positioning in emerging markets: exploring positioning signals via websites and managerial tensions in top-performing African B2B service brands.
Industrial Marketing Management, 108 (1).
pp. 237-250.
ISSN 0019-8501 (Print), 1873-2062 (Online)
(doi:10.1016/j.indmarman.2022.12.003)
retail experience
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:10.1007/978-3-031-33898-4)
service brands
Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842, Restuccia, Mariachiara, Lee, Zoe and Nguyen, Phong
(2022)
B2B brand positioning in emerging markets: exploring positioning signals via websites and managerial tensions in top-performing African B2B service brands.
Industrial Marketing Management, 108 (1).
pp. 237-250.
ISSN 0019-8501 (Print), 1873-2062 (Online)
(doi:10.1016/j.indmarman.2022.12.003)
service management
Nguyen, Phong and Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842
(2024)
Digital strategies for aiding ease of decision-making in services sector.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: https://orcid.org/0000-0003-0544-4842 and Ambika, Anupama, (eds.)
Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland.
ISBN 978-3031370960