Ibitoye, Ayodeji Olusegun ORCID: https://orcid.org/0000-0002-5631-8507 and Kolade, Oluwaseun (2026) Decolonising bias in organisational systems: a machine learning approach to equity, power, and algorithmic justice. In: Olatunji, David Adekoya, Ajonbadi, Hakeem Adeniyi, Ciesielska, Malgorzata, Kolade, Oluwaseun and Mordi, Chima, (eds.) Decolonising the Organisation: Emerging Frontiers and New Perspectives. Plagrave Macmillan - Springer Nature, Cham, Switzerland, pp. 289-317. ISBN 978-3032148506 (doi:10.1007/978-3-032-14851-3_13)

Ibitoye, Ayodeji O.J. ORCID: https://orcid.org/0000-0002-5631-8507, Kolade, Oluwaseun and Onifade, Olufade F.W. (2025) Customer retention model using machine learning for improved user-centric quality of experience through personalised quality of service. Journal of Business Analytics. ISSN 2573-234X (Print), 2573-2358 (Online) (doi:10.1080/2573234X.2025.2551950)