Consumer Behavior

Kuenzel, Sven and Katsaris, Nektarios (2011) A critical review of the image of a tourist destination. Journal of International Management Studies, 11 (3). pp. 21-29. ISSN 1930-6105 (Print), 2378-9557 (Online)

Cross-Cultural Differences

Kuenzel, Sven and Katsaris, Nektarios (2011) Cross-cultural differences: An investigation of service failures and service recoveries in hotels. European Journal of Management, 11 (4). pp. 18-29. ISSN 1555-4015 (Print), 2378-8526 (Online)

Destination

Kuenzel, Sven and Katsaris, Nektarios (2011) A critical review of the image of a tourist destination. Journal of International Management Studies, 11 (3). pp. 21-29. ISSN 1930-6105 (Print), 2378-9557 (Online)

Greece

Kuenzel, Sven and Katsaris, Nektarios (2011) Discrepancies between tourists’ and managers’ perceptions of service failures and service recoveries in hotels. International Journal of Business Research, 11 (5). pp. 16-25. ISSN 1555-1296 (Print), 2378-8577 (Online)

Holiday

Kuenzel, Sven and Katsaris, Nektarios (2011) A critical review of the image of a tourist destination. Journal of International Management Studies, 11 (3). pp. 21-29. ISSN 1930-6105 (Print), 2378-9557 (Online)

Hotel

Kuenzel, Sven and Katsaris, Nektarios (2011) Discrepancies between tourists’ and managers’ perceptions of service failures and service recoveries in hotels. International Journal of Business Research, 11 (5). pp. 16-25. ISSN 1555-1296 (Print), 2378-8577 (Online)

hotel industry

Kuenzel, Sven and Katsaris, Nektarios (2009) A critical analysis of service recovery processes in the hotel industry. TMC Academic Journal, 4 (1). pp. 1-11. ISSN 1793-6020

Image

Kuenzel, Sven and Katsaris, Nektarios (2011) A critical review of the image of a tourist destination. Journal of International Management Studies, 11 (3). pp. 21-29. ISSN 1930-6105 (Print), 2378-9557 (Online)

Service Failure

Kuenzel, Sven and Katsaris, Nektarios (2011) Cross-cultural differences: An investigation of service failures and service recoveries in hotels. European Journal of Management, 11 (4). pp. 18-29. ISSN 1555-4015 (Print), 2378-8526 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2011) Discrepancies between tourists’ and managers’ perceptions of service failures and service recoveries in hotels. International Journal of Business Research, 11 (5). pp. 16-25. ISSN 1555-1296 (Print), 2378-8577 (Online)

Service Recovery

Kuenzel, Sven and Katsaris, Nektarios (2011) Cross-cultural differences: An investigation of service failures and service recoveries in hotels. European Journal of Management, 11 (4). pp. 18-29. ISSN 1555-4015 (Print), 2378-8526 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2011) Discrepancies between tourists’ and managers’ perceptions of service failures and service recoveries in hotels. International Journal of Business Research, 11 (5). pp. 16-25. ISSN 1555-1296 (Print), 2378-8577 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2009) A critical analysis of service recovery processes in the hotel industry. TMC Academic Journal, 4 (1). pp. 1-11. ISSN 1793-6020

Tourism

Kuenzel, Sven and Katsaris, Nektarios (2011) Cross-cultural differences: An investigation of service failures and service recoveries in hotels. European Journal of Management, 11 (4). pp. 18-29. ISSN 1555-4015 (Print), 2378-8526 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2009) A critical analysis of service recovery processes in the hotel industry. TMC Academic Journal, 4 (1). pp. 1-11. ISSN 1793-6020

Tourism Research

Kuenzel, Sven and Katsaris, Nektarios (2011) Discrepancies between tourists’ and managers’ perceptions of service failures and service recoveries in hotels. International Journal of Business Research, 11 (5). pp. 16-25. ISSN 1555-1296 (Print), 2378-8577 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2011) A critical review of the image of a tourist destination. Journal of International Management Studies, 11 (3). pp. 21-29. ISSN 1930-6105 (Print), 2378-9557 (Online)

Tourist

Kuenzel, Sven and Katsaris, Nektarios (2011) Discrepancies between tourists’ and managers’ perceptions of service failures and service recoveries in hotels. International Journal of Business Research, 11 (5). pp. 16-25. ISSN 1555-1296 (Print), 2378-8577 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2011) A critical review of the image of a tourist destination. Journal of International Management Studies, 11 (3). pp. 21-29. ISSN 1930-6105 (Print), 2378-9557 (Online)