Items where Author is "Jain, Varsha"
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Nguyen, Phong and Mogaji, Emmanuel
ORCID: 0000-0003-0544-4842
(2024)
Digital strategies for aiding ease of decision-making in services sector.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: 0000-0003-0544-4842
and Ambika, Anupama, (eds.)
Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland.
ISBN 978-3031370960
Nguyen, Phong and Mogaji, Emmanuel
ORCID: 0000-0003-0544-4842
(2023)
Artificial Intelligence for seamless experience across channels.
In: Sheth, Jagdish N., Jain, Varsha, Mogaji, Emmanuel
ORCID: 0000-0003-0544-4842
and Ambika, Anupama, (eds.)
Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement.
Palgrave Macmillan - Springer International Publishing, Cham, Switzerland, pp. 181-203.
ISBN 978-3031338984; 978-3031338977; 978-3031339004
(doi:https://doi.org/10.1007/978-3-031-33898-4)