Mogaji, Emmanuel ORCID: https://orcid.org/0000-0003-0544-4842, Adekunle, Ibrahim Ayoade and Nguyen, Nguyen Phong (2021) Chapter 9. Enhancing transportation service experience in developing countries: a post pandemic perspective. In: Lee, Jungwoo and Han, Spring H., (eds.) The Future of Service Post-COVID-19 Pandemic: Rapid Adoption of Digital Service Technology. The ICT and Evolution of Work (ICTEW), 1 . Springer, Singapore, pp. 177-199. ISBN 978-9813341258 (doi:10.1007/978-981-33-4126-5)