performance management

De Schryver, Tom, Eisinga, Rob, Teelken, Christine and Poutsma, Erik (2009) The missing link between information and action: hastenings and delays as universal reactions to performance feedback. In: Epstein, Marc J. and Manzoni, Jean-François, (eds.) Performance measurement and management control: measuring and rewarding performance. Studies in Managerial and Financial Accounting (18). Emerald Group Publishing, Bingley, UK, pp. 177-192. ISBN 9780762314799 (doi:10.1016/S1479-3512(08)18008-X)