AI

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)

B2B

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)

chatbots

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)

customer experience

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)

SMEs

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)