confidence

Chang, Yee-Chang, Cheah, Jun-Hwa, Lim, Xin-Jean, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Kennell, James ORCID: 0000-0002-7877-7843 (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104:103249. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2022.103249)

experiential quality

Chang, Yee-Chang, Cheah, Jun-Hwa, Lim, Xin-Jean, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Kennell, James ORCID: 0000-0002-7877-7843 (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104:103249. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2022.103249)

loyalty

Chang, Yee-Chang, Cheah, Jun-Hwa, Lim, Xin-Jean, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Kennell, James ORCID: 0000-0002-7877-7843 (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104:103249. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2022.103249)

motivation

Chang, Yee-Chang, Cheah, Jun-Hwa, Lim, Xin-Jean, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Kennell, James ORCID: 0000-0002-7877-7843 (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104:103249. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2022.103249)

satisfaction

Chang, Yee-Chang, Cheah, Jun-Hwa, Lim, Xin-Jean, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Kennell, James ORCID: 0000-0002-7877-7843 (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104:103249. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2022.103249)

unmanned smart hotels

Chang, Yee-Chang, Cheah, Jun-Hwa, Lim, Xin-Jean, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Kennell, James ORCID: 0000-0002-7877-7843 (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104:103249. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2022.103249)