Items where Author is "Cagliano, Raffaella"
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Conference Proceedings
Adebanjo, D. ORCID: 0000-0003-4845-9411 and Khoo, C. (2003) CRM implementation – approaches for classifying and configuring e-CRM applications. In: One World? One View of OM? The Challenges of Integrating Research & Practice [Proceedings of the 10th Annual EurOMA Conference]. Servici Grafici Editoriali, Padova [Padua], Italy, pp. 3-12.