child psychology

Scott, Stephen, Humayun, Sajid ORCID: 0000-0003-3849-1629 , Skuse, David, Bruce, Helen, Dowdney, Linda and Mrazek, David (2011) Parenting programmes for conduct problems. Child psychology and psychiatry: frameworks for practice. John Wiley and Sons Ltd., Chichester, West Sussex; Hoboken, NJ, pp. 271-275. ISBN 9780470973820

conceptualization

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Bruce, Helen and Rooney, Tara (2017) Reinvigorating Relationship Marketing: A Customer Experience Perspective. In: International Colloquium on Relationship Marketing, 12-15 September 2017, Munich. (Submitted)

conduct disorder

Scott, Stephen and Humayun, Sajid ORCID: 0000-0003-3849-1629 (2017) Parenting programmes for conduct problems. In: Skuse, David, Bruce, Helen and Dowdney, Linda, (eds.) Child Psychology and Psychiatry: Frameworks for Practice. Wiley-Blackwell, Oxford, pp. 387-394. ISBN 1119170184; 978-1119170181; 978-1119170204; 978-1119170198; 978-1119170235

customer experience

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Bruce, Helen and Rooney, Tara (2017) Reinvigorating Relationship Marketing: A Customer Experience Perspective. In: International Colloquium on Relationship Marketing, 12-15 September 2017, Munich. (Submitted)

CX

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

Digital relationship transformation

Rooney, Tara, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Bruce, Helen (2016) Digital discourses in relationship marketing literature 2006-2015 – review findings and future directions. In: 24th International Colloquium on Relationship Marketing, 6th-9th September 2016, Toulouse, France. (Submitted)

experience design

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

intervention

Scott, Stephen and Humayun, Sajid ORCID: 0000-0003-3849-1629 (2017) Parenting programmes for conduct problems. In: Skuse, David, Bruce, Helen and Dowdney, Linda, (eds.) Child Psychology and Psychiatry: Frameworks for Practice. Wiley-Blackwell, Oxford, pp. 387-394. ISBN 1119170184; 978-1119170181; 978-1119170204; 978-1119170198; 978-1119170235

Online relationships

Rooney, Tara, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Bruce, Helen (2016) Digital discourses in relationship marketing literature 2006-2015 – review findings and future directions. In: 24th International Colloquium on Relationship Marketing, 6th-9th September 2016, Toulouse, France. (Submitted)

parenting

Scott, Stephen and Humayun, Sajid ORCID: 0000-0003-3849-1629 (2017) Parenting programmes for conduct problems. In: Skuse, David, Bruce, Helen and Dowdney, Linda, (eds.) Child Psychology and Psychiatry: Frameworks for Practice. Wiley-Blackwell, Oxford, pp. 387-394. ISBN 1119170184; 978-1119170181; 978-1119170204; 978-1119170198; 978-1119170235

Scott, Stephen, Humayun, Sajid ORCID: 0000-0003-3849-1629 , Skuse, David, Bruce, Helen, Dowdney, Linda and Mrazek, David (2011) Parenting programmes for conduct problems. Child psychology and psychiatry: frameworks for practice. John Wiley and Sons Ltd., Chichester, West Sussex; Hoboken, NJ, pp. 271-275. ISBN 9780470973820

psychiatry

Scott, Stephen, Humayun, Sajid ORCID: 0000-0003-3849-1629 , Skuse, David, Bruce, Helen, Dowdney, Linda and Mrazek, David (2011) Parenting programmes for conduct problems. Child psychology and psychiatry: frameworks for practice. John Wiley and Sons Ltd., Chichester, West Sussex; Hoboken, NJ, pp. 271-275. ISBN 9780470973820

Relationship marketing

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Bruce, Helen and Rooney, Tara (2017) Reinvigorating Relationship Marketing: A Customer Experience Perspective. In: International Colloquium on Relationship Marketing, 12-15 September 2017, Munich. (Submitted)

screencast videography

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

SMEs

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

user experience

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

user testing

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

UX

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

website improvement

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.