Book Section

Nguyen, Phong and Mogaji, Emmanuel ORCID: 0000-0003-0544-4842 (2023) Artificial Intelligence for seamless experience across channels. In: Sheth, J, Mogaji, Emmanuel ORCID: 0000-0003-0544-4842, Jain, V and Ambika, A, (eds.) Artificial Intelligence in Customer Service: Next Frontier to Personalized Engagement. Palgrave, Cham, Switzerland. (In Press)

Nguyen, Phong and Mogaji, Emmanuel ORCID: 0000-0003-0544-4842 (2023) Digital strategies for aiding ease of decision-making in services sector. In: Sheth, J, Mogaji, Emmanuel ORCID: 0000-0003-0544-4842, Jain, V and Ambika, A, (eds.) Customer-Centric Support Services: The Next Frontier for Competitive Advantage in the Digital Era. Palgrave, Cham, Switzerland. (In Press)