NHS Direct, call centres, tele-nursing, health advisory service

Smith, Chris, Valsecchi, Raffaella, Mueller, Frank, Elston, Mary Ann and Gabe, Jonathan (2006) New knowledge and new constraints: the case of NHS Direct. In: The First International Conference on Organizational Learning, Knowledge and Capabilities (OLKC 1), 20-22 Mar 2006, University of Warwick, UK. (Unpublished)

call centres, hours of work, National Health Service, nursing, Scotland, team working

Wise, Sarah, Smith, Chris, Valsecchi, Raffaella, Mueller, Frank and Gabe, Jonathan (2007) Controlling working time in the ward and on the line. Employee Relations, 29 (4). pp. 352-366. ISSN 0142-5455 (doi:10.1108/01425450710759190)

nursing

Smith, Chris, Wise, Sarah, Gabe, Jonathan, Mueller, Frank and Valsecchi, Raffaella (2006) Work-life borders in the ward and on the line: the case of nurses in the UK. In: ACREW Conference 2006 - Socially responsive, socially responsible approaches to employment and work, 1-4 Jul 2006, Monash University Prato Centre, Tuscany, Italy. (Unpublished)

teleworking, telenursing, tele-nursing, public sector, Italy

Valsecchi, Raffaella (2007) Teleworking and the public sector: will Italian public management learn the new steps? In: 23rd EGOS Colloquium, 'Beyond Waltz - Dances of Individuals and Organization', 5-7 Jul 2007, Vienna, Austria. (Unpublished)

teleworking, teleworkers, call centre, Italy

Valsecchi, Raffaella (2006) Visible moves and invisible bodies: the case of teleworking in an Italian call centre. New Technology, Work and Employment, 21 (2). pp. 123-138. ISSN 0268-1072 (doi:10.1111/j.1468-005X.2006.00168.x)