emissions scandal; sustainability fraud; social media; cluster analysis; sentiment analysis; time series

Ding, Juling, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Tse, Ying Kei, Lin, Kuo-Yi and Zhang, Minhao (2023) Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems, 17 (8):2130012. ISSN 1751-7575 (Print), 1751-7583 (Online) (doi:https://doi.org/10.1080/17517575.2022.2130012)

sustainability; green innovation; information technology; ambidexterity; information processing theory; IT capability

Li, Xinwei, Zeng, Wenjuan and Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 (2022) The moderating role of IT capability on Green Innovation and ambidexterity: towards a corporate sustainable development. Sustainability, 14 (24):16767. pp. 1-20. ISSN 2071-1050 (Online) (doi:https://doi.org/10.3390/su142416767)

text-mining; crisis management; supermarket retailers; social media crisis communication; service quality

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)