AI; chatbots; SMEs; customer experience; B2B

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)

ChatGPT, digital entrepreneurship, Generative Artificial Intelligence, responsible entrepreneurship

Oguntegbe, Kunle ORCID: https://orcid.org/0000-0003-4617-9483, Rauseo, Sterling ORCID: https://orcid.org/0000-0002-5597-0771, Ijaz, Abdullah and Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 (2025) Examining the nexus between GAI adoption and responsible entrepreneurship. In: Proceedings of the 8th International Conference on Business, Management and Finance. Business, Management and Finance . ICBMF, Oxford, UK, p. 3. ISBN 978-6094856655

SME finance; access to finance; developing countries; Africa; business environment; regulatory institutions

Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312, Parrilli, Mario Davide and Tingbani, Ishmael (2024) The impact of the regulatory business environment on SMEs’ funding choices in developing countries - evidence from Africa. International Journal of Finance and Economics. ISSN 1076-9307 (Print), 1099-1158 (Online) (doi:10.1002/ijfe.2951)

SMEs, business environment, regulations, institutional heterogeneity, performance, Africa

Hansen-Addy, Andrew E. ORCID: https://orcid.org/0000-0002-6440-6312, Parrilli, Davide M. and Tingbani, Ishmael (2023) The impact of trade facilitation on African SMEs’ performance. Small Business Economics. ISSN 0921-898X (doi:10.1007/s11187-023-00756-4)

entrepreneurship, innovation, emerging economies, Africa

Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312 and Vlok, A (2025) Creativity and innovation. In: Chiloane-Tsoka, GE and Rankhumise, EM, (eds.) Entrepreneurship and small business management: An emerging economies perspective. Van Schaik Publishers, South Africa, pp. 105-122. ISBN 978-0627042898

underemployment, BAME, STEM, university graduates, bounded employability

Rauseo, Sterling ORCID: https://orcid.org/0000-0002-5597-0771, Emmanuel, Myrtle ORCID: https://orcid.org/0000-0002-7975-9751, Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312, Marinciu, Raluca and Oguntegbe, Kunle ORCID: https://orcid.org/0000-0003-4617-9483 (2026) Decoding underemployment of BAME graduates (The "Mind the STEM Gap" report). Report. The British Academy, London.

underemployment, BAME, STEM, university graduates, bounded employability, personal tutoring, employability, advising

Rauseo, Sterling ORCID: https://orcid.org/0000-0002-5597-0771, Emmanuel, Myrtle ORCID: https://orcid.org/0000-0002-7975-9751, Hansen-Addy, Andrew ORCID: https://orcid.org/0000-0002-6440-6312, Marinciu, Raluuca and Oguntegbe, Kunle (2026) Underemployment, race, and personal tutoring graduate outcomes perspectives and insights on BAME STEM graduates. In: The UKAT Annual Conference 2026: “Spotlight on Student Futures”, 13th - 14th April, 2026, Manchester Metropolitan University Business School.