AI; chatbots; SMEs; customer experience; B2B

Akcay, Ediz, Chapleo, Chris, Engen, Vegard and Hansen-Addy, Andrew ORCID: 0000-0002-6440-6312 (2023) The factors that influence AI-based chatbots' impact on customer experience in a B2B context. In: ISBE 2023 (Institute for Small Business and Enterpreneurship), 7th - 10th Nov, 2023, Aston University, Birmingham. (Unpublished)

SME finance; access to finance; developing countries; Africa; business environment; regulatory institutions

Hansen-Addy, Andrew ORCID: 0000-0002-6440-6312 , Parrilli, Mario Davide and Tingbani, Ishmael (2024) The impact of the regulatory business environment on SMEs’ funding choices in developing countries - evidence from Africa. International Journal of Finance and Economics. ISSN 1076-9307 (Print), 1099-1158 (Online) (doi:https://doi.org/10.1002/ijfe.2951)

SMEs, business environment, regulations, institutional heterogeneity, performance, Africa

Hansen-Addy, Andrew E. ORCID: 0000-0002-6440-6312 , Parrilli, Davide M. and Tingbani, Ishmael (2023) The impact of trade facilitation on African SMEs’ performance. Small Business Economics. ISSN 0921-898X (doi:https://doi.org/10.1007/s11187-023-00756-4)