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Knowledge management in Jordanian banks

Knowledge management in Jordanian banks

AL-Shawabkeh, Abdallah and Tambyrajah, Antony (2009) Knowledge management in Jordanian banks. International Journal of Knowledge, Culture and Change Management, 9 (9). pp. 105-124. ISSN 1447-9524

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Arguably now, even more than in normal times, it is crucial for banks to leverage their knowledge resources so that they are able to respond to deal with the undoubted major strategic challenges that exist. This paper reports on a survey of the current performance of KM practices in credit risk management departments in banks in Jordan. The secondary objective is to compare the performance of KM practices between commercial and Islamic banks. Data have been collected using a survey questionnaire, administered to staff at all levels in five major banks in Jordan. The construction of the questionnaire has been based on the concepts and framework of dynamic Multi-Criteria-Analysis/Critical-Success-Factors (MCA-CSF) model which was developed and presented previously (Tambyrajah and AL-Shawabkeh, 2007). The analytical approach is based on Multi-Criteria-Analysis (MCA), with the objective of producing vertical and horizontal hierarchies of Bank-KM performance indicators/indices, as well as an overall summary Bank-KM performance indicator. The various indicators for the five banks provide a multi-level picture of the KM-performance of the banks, which can be used either as a basis for a year on year monitoring of Bank-KM performance or to allow a bank to compare itself with its competitors.

Item Type: Article
Additional Information: Editor Bill Cope , University of Illinois, Urbana-Champaign, USA.
Uncontrolled Keywords: knowledge management, credit risk management, multi criteria analysis, critical success factors, banks in Jordan
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HG Finance
Pre-2014 Departments: School of Engineering
School of Engineering > Department of Business Information Technology & Enterprise
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Last Modified: 14 Oct 2016 09:19

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