Kalantle, Neo and Svotwa, Tendai Douglas (2026) Exploring the role of emotional intelligence in shaping managerial effectiveness: a case study of a financial institution in Botswana. In: British Academy of Management (BAM) 2026 Conference, 7th - 11th September, 2026, Royal Holloway University, London.

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Abstract

This study explores the impact of Emotional Intelligence (EI) on managerial effectiveness at a Botswana financial institution. Utilising a case study research design and a phenomenological approach, the study garnered in-depth insights through semi-structured interviews with twenty supervisors and managers selected using purposive sampling. The sample size was determined based on data saturation principles, with the expectation that twenty participants would provide sufficient depth to explore the research objectives. Data were analysed using thematic analysis, following Braun and Clarke’s (2006) six-phase framework. Results showed that while EI is recognized as important, formal training is limited. High EI correlates with better conflict resolution, employee engagement, and resilience. The study recommends integrating targeted EI training into leadership development to enhance organizational performance. Findings from the study offer practical insights for policymakers and Human Resource practitioners to leverage EI for growth in Botswana’s financial sector.

Item Type:	Conference or Conference Paper (Paper)
Uncontrolled Keywords:	emotional intelligence, managerial effectiveness, financial institution in Botswana, leadership, self-awareness, self-regulation, empathy
Subjects:	B Philosophy. Psychology. Religion > BF Psychology H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Faculty / School / Research Centre / Research Group:	Greenwich Business School Greenwich Business School > Executive Business Centre
Related URLs:	Organisation
Last Modified:	23 Sep 2026 15:25
URI:	https://gala.gre.ac.uk/id/eprint/54429

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