Kherani, Riska, Garg, Vivek ORCID: https://orcid.org/0000-0002-8515-4759, Handayani, Putri H and Erliana, Cut Ita (2026) Development and evaluation of a web-based MSME information system for operational efficiency and market access. Ceddi Journal of Information System and Technology (JST), 5 (1). pp. 42-52. ISSN 2829-808X (Print), 2829-6575 (Online) (doi:10.56134/jst.v5i1.166)

Preview

PDF (Open Access Article) 53692 GARG_Development_And_Evaluation_Of_A_Web-Based_MSME_Information_System_(OA)_2026.pdf - Published Version Available under License Creative Commons Attribution Non-commercial Share Alike. Download (457kB) | Preview

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in regional economic development, but most MSMEs still face challenges in managing business information, promoting products, and providing customer service that is not yet digitally integrated. This study aims to develop and evaluate a web-based MSME information system to support operational efficiency and market access for MSMEs in Sidenreng Rappang Regency. The study uses a Research and Development approach with a Waterfall model, including the stages of needs analysis, system design, implementation, testing, and maintenance. System evaluation is conducted through functional testing using the black-box testing method and user perception evaluation using a 5-point Likert-scale questionnaire. The research respondents were 30 users, consisting of MSMEs and the general public, who are potential users of the system. The research instrument covers five assessment dimensions, namely ease of use, information quality, interface display, service speed, and digital marketing support. The results of the black-box test indicate that all main features of the system function with 100% success. The results of the instrument reliability test show a Cronbach's alpha of 0.892, indicating good reliability. The results of the quantitative analysis show that the overall average user perception score is 4.36 on a scale of 5.00, which falls in the very good category. In detail, the ease of use dimension obtained a score of 4.41, information quality 4.39, interface display 4.31, service speed 4.22, and digital marketing support 4.47. The results of the study indicate that the developed system is feasible to use and can support operational efficiency and expand market access for MSMEs. The contribution of this study is a development and evaluation model for a web-based MSME information system that can serve as a reference for regional MSME digitalisation programs.

Item Type:	Article
Uncontrolled Keywords:	web-based Information Systems, operational efficiency, market access, Digital Transformation, user evaluation.
Subjects:	H Social Sciences > H Social Sciences (General) Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Faculty / School / Research Centre / Research Group:	Faculty of Engineering & Science Faculty of Engineering & Science > School of Engineering (ENG) Faculty of Engineering & Science > Wolfson Centre for Bulk Solids Handling Technology
Last Modified:	04 Jun 2026 15:17
URI:	https://gala.gre.ac.uk/id/eprint/53692

Actions (login required)

View Item

Downloads