Organizational resilience and recovery of tour operators: towards a Challenge-Metamorphosis Model
Kokkranikal, Jithendran ORCID: 0000-0003-0103-562X , Prayag, Girish, Meera, Sethu, Vinodan, S. and Shyju, P.J. (2024) Organizational resilience and recovery of tour operators: towards a Challenge-Metamorphosis Model. Tourism Recreation Research. ISSN 0250-8281 (Print), 2320-0308 (Online) (In Press)
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Abstract
This study proposes the Challenge Metamorphosis Model (CMM) to understand the resilience and recovery of tour operators following the COVID-19 pandemic. CMM builds on challenges, crisis management, and resilience strategies to understand how businesses evolve or undergo a metamorphosis following disruptive external events. Twenty-five semi-structured interviews were carried out among Indian tour operators to understand the challenges they faced during the COVID-19 pandemic, their responses, and views on recovery and resilience. Data were analysed using thematic analysis followed by network analysis that applies Spradley’s semantic relationships to explore the latent relationships among three key concepts: challenges, recovery strategies, and resilience. Results revealed that tour operators employed a multiplicity of interrelated crisis and recovery strategies to deal with COVID-19 challenges, prompting a business metamorphosis in some cases. The findings have theoretical implications for crisis management and managerial strategies through the proposed CMM to strengthen the response and resilience of tour operators.
Keywords: Crisis Management, Resilience, Recovery, Challenge Metamorphosis, Business Transformation, COVID-19, Pandemic
Item Type: | Article |
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Uncontrolled Keywords: | crisis management; resilience; recovery; challenge metamorphosis; business transformation; COVID-19; pandemic |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor |
Faculty / School / Research Centre / Research Group: | Greenwich Business School Greenwich Business School > School of Management and Marketing |
Last Modified: | 30 Sep 2024 14:58 |
URI: | http://gala.gre.ac.uk/id/eprint/48222 |
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