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Service supply chain: nature, evolution, and operational implications

Service supply chain: nature, evolution, and operational implications

Lin, Yong ORCID: 0000-0001-7118-2946, Shi, Yongjiang and Zhou, Li ORCID: 0000-0001-7132-5935 (2010) Service supply chain: nature, evolution, and operational implications. In: Huang, George Q., Mak, K.L. and Maropoulos, Paul G., (eds.) Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology. Advances in Intelligent and Soft Computing (66). Springer, Berlin / Heidelberg, pp. 1189-1204. ISBN 978-3-642-10429-9 (doi:

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Along with the service sector plays a more critical role in the development of world economy, conventional manufacturer puts more focus on bundling service with physical products to gain competitive advantage. Based on the traditional theory of supply chain management, this paper proposes Service Supply Chain to cover the supply chains for both service industry and manufacturing industry. Then a Product-Service Matrix is established to reveal the nature of the service supply chain. A Servitization-Globalization Matrix is developed to describe the evolution footprint from conventional manufacturing factory to Global Service Network and Global Manufacturing Network. Finally, this paper establishes a conceptual framework for service supply chain management, and the management processes are proposed and compared with other model.

Item Type: Book Section
Additional Information: Also, ISSN 1867-5662 (Print).
Uncontrolled Keywords: supply chain, service supply chain, global service network, product, service, servitization
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HE Transportation and Communications
Faculty / School / Research Centre / Research Group: Faculty of Business > Department of Systems Management & Strategy
Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
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Last Modified: 14 Oct 2016 09:12

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