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The resilience of the tourism and hospitality workforce

The resilience of the tourism and hospitality workforce

Nguyen, Thi Hong Hai ORCID: 0000-0003-1826-4904 , Su, Ngoc Diep and Huynh, Thi My Hanh (2023) The resilience of the tourism and hospitality workforce. In: Morrison, Alastair ORCID: 0000-0002-0754-1083 and Buhalis, Dimitrios, (eds.) Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management. Routledge - Taylor & Francis, Abington, Oxon; London; New York. ISBN 978-1003291763; 978-1000934267; 978-1032271972; 1032271973; 978-1032271989; 1032271981; 1000934268 (doi:

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Resilience, which is understood as the capacity of a system to absorb disturbance and reorganise while undergoing change, has increasingly become an important topic in both professional practices and academic research. In tourism and hospitality, this is an essential ability for the destinations, the organisations, as well as the workforce to adapt and thrive during competitive and challenging times. This chapter focuses on the workforce, aiming to provide a comprehensive understanding of resilience from the organisational perspective and the individual career perspective. It provides a thorough theoretical background of organisational resilience, employee resilience, and career resilience. Additionally, empirical data from Vietnam in the context of a major health crisis, that is, the COVID-19 pandemic, will further illustrate and broaden the knowledge of these issues. Two empirical studies will be included. The first study, with a qualitative approach and from a managerial perspective, demonstrates human resource (HR) practices during the pandemic to ensure the resilience of the organisation and the workforce. A framework of HR practices to enhance resilience during a crisis is proposed. The second study, with a quantitative approach and from an employee perspective, explores the factors which influence the career resilience of the hospitality and tourism workforce, with the foundation of the protection motivation theory. The link of resilience between these two perspectives is then drawn, together with practical and theoretical implications.

Item Type: Book Section
Uncontrolled Keywords: resilience; tourism; workforce
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Faculty / School / Research Centre / Research Group: Faculty of Business
Last Modified: 07 May 2024 14:26

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