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Hotel employee resilience during a crisis: Conceptual and scale development

Hotel employee resilience during a crisis: Conceptual and scale development

Zhang, Jiangchi, Xie, Chaowu, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Lin, Zhibin (2023) Hotel employee resilience during a crisis: Conceptual and scale development. Current Issues in Tourism. ISSN 1368-3500 (Print), 1747-7603 (Online) (doi:

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The resilience of hotel employees during crises (HERC) is not sufficiently research and there is no existing measurement scale for it. This research applied a mixed-method approach to conceptualize HERC, validate the HERC dimensions, and develop a measurement scale. A first survey was conducted online with 69 employees from upscale hotels. A five-factor HERC emerged consisting of resistance, adaptability, cooperation, restoration, and thriving. A second study generated the initial measurement items for HERC. These items were refined based on an exploratory factor analysis (EFA) and a third study using confirmatory factor analysis (CFA) verified the factors from the second study. A five-factor model of employee resilience and its measurement scale was proposed, providing a foundation for establishing hotel crisis response strategies.

Item Type: Article
Uncontrolled Keywords: resilience; five-factor model; crisis management; scale development; COVID-19
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 26 May 2023 13:29

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