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Partnering for repairs and maintenance services

Partnering for repairs and maintenance services

Osei-Mensah, Ellen, Rhoden, Maureen and Isaac, David (2008) Partnering for repairs and maintenance services. COBRA 2008: The construction and building research conference of the Royal Institution of Chartered Surveyors. RICS, London, UK. ISBN 978-1-84219-434-8

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The concept of partnering is not new, but was given greater prominence in its applicability to construction processes after the publication by the Construction Industry Task Force, of the report ‘Rethinking Construction’ (Egan, 1998). The task force undertook a radical look at the industry’s performance including its service delivery for customers. The team contained several members from outside the construction world and had ambitious targets and measurements with the aim of improving standards. Housing professionals within the social rented sector were surprised to learn that a number of the construction industry’s clients were not satisfied with its performance. It appeared that partnering might provide the tools for service improvement. The main aim of this paper is to examine whether partnering arrangements are the best approach in the provision of repairs and maintenance services in the social rented sector by looking at what lessons can be learnt from a case study research of a housing association that introduced partnership working to improve their service delivery and reduce costs. It also focuses on stakeholder theory and it applicability to partnering within the social housing sector.

Item Type: Book Section
Additional Information: Paper presented and forms part of the proceedings of COBRA 2008: The construction and building research conference of the Royal Institution of Chartered Surveyors, held 4-5 September 2008, Dublin Institute of Technology, Dublin, Ireland.
Uncontrolled Keywords: repairs, maintenance services, partnering arrangements, outsourcing, social housing, customer services, construction industry
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
H Social Sciences > HV Social pathology. Social and public welfare
N Fine Arts > NA Architecture
Pre-2014 Departments: School of Architecture, Design & Construction
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Last Modified: 14 Oct 2016 09:10

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