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A city with no seat: rethinking hospitality in hostile urban landscapes

A city with no seat: rethinking hospitality in hostile urban landscapes

Ye, Isabella Qing ORCID: 0000-0002-4835-0881 and Riordan, Tyler (2022) A city with no seat: rethinking hospitality in hostile urban landscapes. In: CAUTHE 2022 – 32nd CAUTHE conference Theme: Shaping the Next Normal in Tourism, Hospitality and Events, 7th - 9th February 2022, Brisbane and online.

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Urban landscape plays a prominent role in a city’s expression of hospitality, connectivity, and inclusivity. Yet, cities and destinations have witnessed an increasing number of hostile designs that aim to prevent certain social behaviours and marginalise vulnerable groups such as the homeless, the disabled, migrants, and the Indigenous. In this study, we explore the presence and consumption of the “bench” as a representative hostile urban landscape where interactional tension between hospitality and exclusion occurs. This paper is based on ethnographic fieldwork conducted with migrant food delivery workers in Brisbane, Australia. We employ critical socio-spatial theory to explore the social and spatial tension between platform workers and urban landscape. We argue the importance of hospitality in problematizing how urban design discourses have been framed by power and punitive mentality. This study calls for more scholarly attention to reposition the concept of hospitality that allows cities to inspire social interactions, genuine care, and meaningful connectivity. This is particularly important as we move into the ‘next normal’ which calls for physical distancing in public spaces as a result of COVID-19.

Item Type: Conference or Conference Paper (Paper)
Uncontrolled Keywords: hospitality; hostility; urban landscape; critical socio-spatial theory; design justice; migrant delivery workers
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
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Last Modified: 06 Mar 2023 14:36

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