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The COVID-19 pandemic and (re)considerations of occupational stress in New York City's hospitality industry

The COVID-19 pandemic and (re)considerations of occupational stress in New York City's hospitality industry

Siegel, Lauren A. ORCID: 0000-0003-2117-8492 (2023) The COVID-19 pandemic and (re)considerations of occupational stress in New York City's hospitality industry. In: Kennell, James ORCID: 0000-0002-7877-7843, Hassan, Azizul, Sharma, Anukrati and Mohanty, Priyakrushna, (eds.) Crisis Management, Destination Recovery and Sustainability: Tourism as a Crossroads. Routledge - Taylor & Francis, London. ISBN 978-1003295839; 978-1032282350; 978-1000820416; 1000820416 (In Press) (doi:

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The COVID-19 pandemic has had immense impacts on the hospitality and restaurant industries worldwide, with metropolitan regions like New York City, in which the restaurant industry comprises one of the largest workforces in the world, experiencing inimitable and unique challenges. Occupational stress is defined as the results of dysfunctional working conditions, with every occupation having its own set of idiosyncratic stressors. Prior to the pandemic, root stressors in the restaurant industry included characteristics such as job security, social support, pay, work schedule and work hazards; however, in a post-pandemic reality, these stressors have evolved. Thus, the existing literature on occupational stress and the relevant stressors on restaurant employees must be revisited and reconsidered. This research identifies the evolved pandemic-related stressors, including dangerous working conditions, low wages, job uncertainty and burnout. Agreeing with studies conducted prior to the pandemic, social support is a strong recommendation to help combat occupational stress; however, it is not a one-size-fits-all solution in a post-pandemic scenario. This study stresses the regional variance of occupational stress, which is dependent on local social and cultural factors as well as agendas of regional decision makers.

Item Type: Book Section
Uncontrolled Keywords: covid-19 crisis; hospitality industry; occupational stress; restaurant workers; work-related stress
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
R Medicine > RA Public aspects of medicine
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Related URLs:
Last Modified: 21 Feb 2023 11:58

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