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Crisis management and resilience: the case of small businesses in tourism

Crisis management and resilience: the case of small businesses in tourism

Lachhab, Sofia, Šegota, Tina ORCID: 0000-0001-7994-1396, Morrison, Alastair ORCID: 0000-0002-0754-1083 and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X (2022) Crisis management and resilience: the case of small businesses in tourism. In: Korstanje, M.E., Seraphin, H. and Maingi, S.W., (eds.) Tourism Through Troubled Times: Challenges and opportunities of the tourism industry in 21st century. Tourism Security-Safety and Post Conflict Destinations . Emerald Publishing Limited, Bingley. ISBN 978-1803823126 (In Press)

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Purpose - Crisis management has developed as an established field of scholarly research in tourism over the last three decades. More recently, the concept of resilience has emerged within this body of literature as a longer-term planning process. However, significant knowledge gaps remain, especially regarding the strategic responses of small tourism businesses in destinations prone to repeated crises.
Design/methodology/approach - This chapter reviews the literature related to crisis management and resilience in tourism.
Findings – Key knowledge gaps are outlined and discussed in the context of tourism research related to crisis management and resilience, specifically focusing on research related to small tourism businesses.
Originality – Crisis management and resilience are fields of research that continue to generate a considerable amount of scholarly enquiry in tourism. This is particularly evident with studies on the impacts of terrorism on tourism destinations and, more recently, the short and longer-term effects of the COVID-19 pandemic on tourism. However, there is very little research related to the role of small tourism businesses in this context, despite their crucial role in the tourism system of destinations around the world.

Item Type: Book Section
Uncontrolled Keywords: crisis management; resilience; small tourism businesses
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 07 Jul 2022 12:40

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