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Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam

Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam

Su, Diep Ngoc, Tra, Diep Luc, Huynh, Hanh My Thi, Nguyen, Thi Hong Hai ORCID: 0000-0003-1826-4904 and O’Mahony, Barry (2021) Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam. Current Issues in Tourism. ISSN 1368-3500 (Print), 1747-7603 (Online) (doi:https://doi.org/10.1080/13683500.2020.1863930)

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Abstract

This study establishes how tourism and hospitality businesses in Vietnam developed organizational resilience to survive the first wave of the Covid-19 crises. With employees acknowledged as a critical dimension in tourism and hospitality services, the study focused on how human resources (HR) practices were adopted to develop organizational resilience during the crisis. In-depth interviews were conducted with 20 tourism and hospitality managers during Vietnam’s lockdown. The findings reveal valuable HR resilience-building practices that these businesses implemented before, during and after the lockdown. The results contribute to our understanding of how HR practices can sustain the tourism workforce and enhance organizational resilience in the face of a global pandemic.

Item Type: Article
Uncontrolled Keywords: Covid-19 pandemic; organizational resilience; human resource practices; lockdown; crisis management
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Related URLs:
Last Modified: 27 Sep 2021 15:21
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
Selected for REF2021: None
URI: http://gala.gre.ac.uk/id/eprint/33941

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